Introduction Customer experience is a critical component of any organization’s overall digital transformation strategy. It is no longer just about the customer journey – it’s about personalizing every touch point and interaction. Customer experience management for digital transformation has been driven by many factors, including technological advancements like machine learning, […]
Digital Transformation
Introduction The world of startups is constantly changing. Startups are often faced with a lot of challenges, but one thing that they all have in common is the need to make decisions on the fly. How do you know if the decision you’re making right now will help or hinder […]
Introduction If you’ve ever watched an episode of HBO’s Silicon Valley, you know that the tech industry is obsessed with automation. But while many companies focus on automating manual tasks, few recognize the ways in which automated business processes can be used to streamline operations and improve efficiency. While some […]
Introduction The customer experience is changing the way we do business. It’s time to focus on the customer, not the product. The future of business is design first. Empathy is key to delivering a great customer experience. Insights will drive the future of design and business. It’s time to focus […]
Introduction The biotechnology industry is constantly evolving and changing. Although the technology, business models, customers and competitors all shift, one thing remains the same: Biotech companies need to continue investing in innovation if they want to stay ahead of their competition. This can be a challenge when budgets are tight […]
Introduction The Green Bay Packers are one of the most successful professional sports teams in the world. From a business perspective, they’re one of the most impressive teams ever. Why? They have a great fan experience, but it’s also because they’ve continually reinvented themselves to stay ahead of the curve. […]
Introduction Change is an inevitable part of life. Whether it’s a new job or a new relationship or a new home, change happens to us all at some point. It’s also something that organizations have to deal with on a regular basis: employees leave, markets shift and technology evolves. While […]
Introduction There’s a revolution happening right now, and it’s changing the way we do business. It’s called customer experience, or CX for short. CX is about putting your customers at the center of everything you do as a business and creating an experience that makes them feel valued and respected […]
Introduction The world we live in is changing, and that means the way we do business must change as well. This can be a challenge, especially when you’re trying to keep up with customer demands while staying competitive on price. Fortunately, there are ways to meet these challenges and create […]
Introduction Process automation is a powerful tool that can help you improve your business. But what exactly is it? How does process automation work, and why should you care? We’ll answer those questions in this post, so read on! What is process automation? Process automation is the use of software […]